Refund Policy
The refund and cancellation terms that apply to purchases made through SPAFA. We are committed to providing high-quality learning experiences. If you are not completely satisfied, we are here to help.
On this page
At a glance
- Free trial and free lesson
LeanHyphen offers a free lesson so you and your teen can experience the platform before purchasing.
- Full refund — within 7 days
Eligible when requested within 7 days, fewer than 3 lessons are completed, and no previous refund was received.
- Partial refund — days 8 to 14
A 50% refund may be considered if the request is between 8 and 14 days and less than 30% of content has been accessed.
- Renewals and policy updates
Subscriptions renew automatically unless cancelled, and policy changes are communicated via email and on the website.
Eligible for a refund
You may be eligible for a refund if:
- You request a refund within 7 days of your initial subscription purchase.
- You have completed fewer than 3 lessons or scenarios across all courses.
- You have not previously received a refund from LeanHyphen.
Once approved, refunds are processed to the original payment method.
Non-refundable
Refunds are not available in the following cases:
- After 14 days from the date of purchase.
- If more than 30% of the course content has been accessed.
- For renewal subscriptions, if you fail to cancel before the renewal date.
- If the account was suspended due to a violation of our Terms of Use.
How to request a refund
- Email support
Send your refund request to support@leanhyphen.com with the subject line "Refund Request — [Your Registered Email]".
- Provide details
Include your registered email address, date of purchase, transaction ID or payment reference, and the reason for the refund request.
- Acknowledgement
Our team will acknowledge your request within 24 hours and review eligibility.
- Refund processed
Eligible refunds are processed within 7 to 10 working days and credited back to the original payment method.
How your payment is processed
Payments made through SPAFA are processed by Razorpay, our payment provider. Refunds are returned through the same provider to the payment method used for the original transaction, which is why a refund cannot be redirected to a different card, account or UPI handle.
Additional information
- LeanHyphen reserves the right to update or modify this Refund Policy at any time.
- In case of disputes, our decision will be final and binding.
- This policy is in addition to and does not override your statutory rights as a consumer.
Contact
For questions about this policy or to make a request, email support@leanhyphen.com.
Questions about any of these? Message us on WhatsApp or email info@leanhyphen.com.